Refund Policy

Refund and Return Policy

Last Updated: September 29, 2026

At Renira, we take immense pride in the design, ergonomic comfort, and construction quality of our seating collections and bedroom furniture. We want you to feel confident and completely satisfied with every piece you choose for your home. If you are not fully satisfied with your purchase, we provide a transparent, structured return and refund process for all orders placed on Renira.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your shipment is marked as delivered by the carrier to request a return. Requests submitted after this 30-day window cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your chairs or bedroom furniture must meet the following conditions:

The item must be in its original, unassembled, and unused condition.
All original hardware packs, assembly tools, instruction manuals, interior foam, corner protectors, and factory cartons must be intact and included.
Products that have been assembled, modified, mounted, drilled, or altered are strictly non-returnable.
Items must be completely free of scuffs, scratches, upholstery stains, pet hair, and household odors.
You must provide a valid proof of purchase or your original Renira.us order number.

Non-Returnable Items

The following items cannot be returned or refunded:

Furniture or chairs that have been partially or fully assembled.
Items marked as "Final Sale," clearance items, or floor models.
Custom-upholstered or personalized furniture orders.
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer care team by email at support@renira.us or call +1 713-828-5896. Provide your order number, photos showing the unassembled item in its original packaging, and the specific reason for the return.
Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with return packaging instructions and our authorized return warehouse address.
Pack and Ship: Repack the furniture securely into its original packaging with all protective foam to prevent transit damage. Clearly write the RMA number on the exterior shipping label. For large freight pieces, our support team will help coordinate a freight carrier pickup.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our warehouse receiving dock and returned to sender.

Return Shipping Costs and Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives with manufacturing flaws, transit damage, or missing components, Renira will cover all return shipping and freight expenses and provide replacement parts or a replacement unit at no cost to you.
Customer Remorse Returns: If you change your mind, ordered the wrong color, size, or model, or if the furniture does not fit through doorways or within your space dimensions, the customer is responsible for actual return parcel shipping or freight transit costs.
Restocking Fee: Due to the specialized palletizing, heavy-carton logistics, and safety inspections required for seating and bedroom furniture, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Damaged, Defective, or Incomplete Shipments Upon Arrival

We thoroughly package all chairs and furniture with protective foam and edge guards, but transit incidents can occasionally occur. Please inspect all packages immediately upon arrival:

If visible carton damage is present upon delivery, take photos of the outer box and write "Damaged Carton" on the carrier delivery receipt or bill of lading before signing (for freight deliveries).
If you find damaged parts, structural issues, or missing hardware upon unboxing, contact our support team within 48 hours of delivery at support@renira.us.
Include clear photographs of the shipping label, exterior cartons, and the affected chair or furniture parts.
Our support team will review your submission within 1 to 2 business days and arrange expedited replacement hardware, individual replacement panels, or a complete replacement unit at no additional expense.

Refund Process and Timelines

Once your returned shipment is delivered to our inspection facility, our quality assurance team will inspect the item within 3 to 5 business days to verify that it is unassembled, undamaged, and complete:

Approval Notification: You will receive an automated email confirming whether your return has been approved or rejected.
Refund Issuance: Once approved, your refund (minus applicable return freight and the 15% restocking fee for remorse returns) will be credited automatically to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to process and post the refund to your statement.

Exchanges

Because chairs and bedroom collections involve dedicated inventory and varied shipping carriers, we do not process direct exchanges. The fastest way to receive an alternate model, color, or configuration is to initiate an authorized return for your original unassembled item. Once approved, you can place a new order on Renira.us for your preferred item.